Chadwick, A., & May, C. (2003). Interaction between States and Citizens in the Age of the Internet:“e‐Government” in the United States, Britain, and the European Union. Governance, 16(2), 271-300.
Fung, A. (2006). Varieties of participation in complex governance. Public administration review, 66(s1), 66-75.
After reading these 2 articles , i am still dealing with a pending question regarding the disconnected citizens (intentionally or not)!
As we know, more citizens around the world have become Internet users during the last years, therefore most governments have developed digital strategies to offer many government services on the web.
The E-Governance or E-Government, as concepts, are presented as part of the development of an information society or knowledge-based economy. in addition, the electronic (online) services have been adopted to improve service delivery, and increase interaction between citizens and governments.(1)
However, we have to be careful about disconnected citizens in Digital-era and the possible inequities in access and their implications.
It is extremely important for all citizens to have an equal opportunity to participate in the information society and also to be able to choose not to participate for one reason or another.
(1) How Connected are Canadians? Catherine A. Middleton (Ryerson University) Christine Sorensen (Ryerson University)