By: Yassine EL BAHLOULI, MBA, IT Eng,
Johnson Shoyama Graduate School of Public Policy (JSGS) – University of Regina
Book Review: Web 2.0 Technologies and Democratic Governance.
Political, Policy and Management Implications
Editors: Reddick, Christopher G., Aikins, Stephen K. (Eds.)
This Book, entitled Web 2.0 Technologies and Democratic Governance: Political, Policy and Management Implications, examines the adoption of Web 2.0 Technologies and social media and their impact in the public services and governance.
Methodologically, this book is a descriptive and discussion of a new phenomenon. Multiple examples and applications presented, in governmental context, to illustrate the role and the benefit of the social networking and the user-generated content in public organizations.
The chapters in this edited volume provide insights into how social media and related applications can be used to enhance the management of public service delivery, to enable online citizen-government interaction and participatory democracy, and to promote accountability.
The Book is organized into three parts:
- Part I: Government Policy and Uses of Web 2.0 for Management of Service Delivery
- Part II: Web 2.0 as Tools for Mobilization, Protests and Governance
- Part III: Effects of Web 2.0 on Political Campaigns and Participatory Democracy
Part I describes the uses of Web 2.0 for public service delivery.
Indeed, the Chapter 2 (by Jaeger, Bertot, and Shilton) examines the role of Social Media in Framing Government—Citizen Web 2.0 Interactions. In the same way, Chapter 3 by Webb discusses the Best Practices for Microblogging, like Twitter, on the Government Issued Policies. In Chap. 4, Perez, Bolivar, and Hernandez give the example of the Spanish government as a relevant case for the transformation of the public service delivery from the Government 1.0 to Government 2.0. Likewise, In Chap. 5, Gardini, Mattei, and Orelli analyse the public service delivery transformation using Web 2.0 technologies in four European countries and highlight the difference of outcomes. In Chap. 6 Anthopoulos and Tougountzoglou examine the viability model for Digital Cities and how to improve the citizen engagement.
The second Part of this Volume examines Web 2.0 as a tool for mobilization, protests, and governance.
In fact, Chap. 7, by Agarwal, Lim, and Wigand, examine the online Collective Action and the Role of Social Media in Mobilizing Opinions plus a Case Study on Women’s Right-to-Drive Campaigns in Saudi Arabia. Besides, Chap. 8, by DeKool, details the importance of the web monitoring for strategic Issue Management in order to predict the reaction of citizens to a policy change. In Chap. 9 Veljkovic´, Bogdanovic´-Dinic´, and Stoimenov emphasize on the open government concept and Web 2.0 as a Technological Driver of Democratic, Transparent, and Participatory Government.
The Chap. 10, by Mascaro, Novak, and Goggins, provide a Comparative Framing and Social Network Analysis of the Coffee Party and Tea Party Patriots Groups on Facebook. The last Chapter of this part, Chap. 11, by Ahn, highlights the differences between the Web 2.0 and e-government.
The last part of this book examines the effects of Web 2.0 on political campaigns and participatory democracy.
Indeed, in Chap. 12 Towner explains the uses and effects of campaigns and elections in a Web 2.0 world and their Implications for Democracy. In Chap. 13 Effing, van Hillegersberg, and Huibers measure the effects of Social Media participation on political parties.
Criado, Martinez-Fuentes, and Silvan explain the utilization of Social Media for Political Campaigning and especially Twitter, through an interesting case from Spain, in Chap. 14. Otherwise, Chapter 15, by Sandoval-Almazan and Gil-Garcia, gives another case of Government–Citizen Interactions using Twitter in Mexico without an effective strategy. Moreover, in Chap. 16 Roy outlines the issue of secrecy and information control. Finally in Chap. 17, Papaloi, Staiou, and Gouscos emphasize on the connection of social media to the parliamentary websites and it impact on e-participation.
This interesting volume is a must read offering strategic insights into best practices and presents academics or government-related policy makers, with new and cost effective ways to engage the public and new horizons for developing theoretical and practical approaches to government-citizen online interaction
Book Title: Web 2.0 Technologies and Democratic Governance
Book Subtitle: Political, Policy and Management Implications
Editors: Christopher G. Reddick, Stephen K. Aikins
Series Title: Public Administration and Information Technology
Publisher: Springer-Verlag New York